Refund and Returns Policy

At Used Engine Outlet, customer satisfaction is important to us. If you receive an incorrect, damaged, or defective product, please contact us immediately before returning the item. Do not return any part without receiving return authorization from our support team.

Return Eligibility

  • Items may be returned within 15 days from the delivery date shown by the shipping carrier.
  • Returned products must be in their original condition and must not be altered, installed, or damaged after delivery.
  • Individual components from a complete set cannot be returned separately.
  • Refunds will be processed using the original payment method whenever possible. If the original payment method is unavailable, store credit may be issued at our discretion.
  • Products returned in damaged or incomplete condition may not qualify for a refund or exchange.

Return Requests & Shipping

Once your return request has been approved, Used Engine Outlet will send you return instructions by email.

Please follow the instructions carefully and ship the item within the specified return period to avoid delays or cancellation of your return request.

Depending on the reason for the return:

  • We may provide return shipping instructions or a return shipping label when applicable.
  • Customers are responsible for return shipping costs when returning products due to ordering the wrong part, no longer needing the item, or other customer-related reasons.
  • If the item arrives damaged, defective, or an incorrect product was shipped, we will review the claim and provide an appropriate return solution.

For your protection, we recommend using a shipping service that provides tracking information.

Return Address & Refunds

The return address and Return Merchandise Authorization (RMA) instructions will be provided after your return request has been approved.

Returns sent without prior authorization may be refused or delayed.

After the returned product has been received and inspected, eligible refunds will generally be processed within 5–7 business days. Processing times may vary depending on your payment provider.

If a product is confirmed to be defective, we will first attempt to provide a replacement whenever possible. If a replacement is unavailable, a full refund of the purchase price will be issued.

Original shipping charges and return shipping costs are generally non-refundable unless the return is the result of our error or a verified defective product.

Restocking Fee

Returns requested for reasons such as ordering the wrong part, incorrect vehicle compatibility, or no longer needing the product may be subject to a restocking fee of up to 30%, along with any applicable shipping charges.

Before placing an order, we strongly recommend confirming your vehicle details and part compatibility to ensure you purchase the correct engine, transmission, or auto part.

Products returned outside the eligible return period or without prior authorization may not qualify for a refund or exchange.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team before sending any item back.

Used Engine Outlet

Email: info@usedengineoutlet.com